These terms govern orders placed on axionequestrian.com. They are structured to clearly distinguish common rules, consumer rights and provisions applicable to professional purchases.
Key points: 14 days to notify withdrawal for an eligible product, a 2-year statutory conformity guarantee for consumers, and a complimentary size exchange subject to the conditions set out below.
01Seller and scope
Publisher and seller: Eva MOULIS, sole trader (entrepreneur individuel, EI), trading as AXION Equestrian.
Address: 10 rue de Donzy, 58150 Garchy, France
SIREN / RNE: 895 402 659
RCS: 895 402 659 R.C.S. BĂ©ziers
EU VAT number: FR84 895 402 659
Email: contact@axionequestrian.com.
These Terms and Conditions of Sale apply to distance sales concluded on axionequestrian.com. âCustomerâ means the consumer, non-professional or professional placing an order. Consumer-specific protections are identified as such.
02Contract information
Before ordering, the customer can review the product page, price, availability or stated lead time, selected options, these Terms and related policies. The order confirmation summarises the contract on a durable medium.
In the event of a conflict, information expressly agreed at the time of order takes precedence, followed by the relevant product page, then these Terms and the policies to which they refer, without prejudice to mandatory rules.
03Products and essential characteristics
AXION sells, in particular, equestrian airbag vests, cartridges and accessories that may be in stock, made to order, offered for pre-order or clearly personalised.
The customer must choose a size and configuration compatible with the guidance on the website and use the product in accordance with its instructions. Photographs may show slight differences in appearance depending on screens or handcrafted finishing; they do not allow an advertised or agreed characteristic to be disregarded.
04Prices, taxes and promotions
Prices displayed to consumers are stated in euros, including all taxes where French VAT applies. The final price, discounts and delivery charges are displayed before the order is confirmed.
For delivery outside the European Union, duties, import taxes or customs-clearance fees may be charged by local authorities and, unless otherwise stated, remain the recipientâs responsibility. Promotional offers are subject to the conditions displayed during the campaign.
05Ordering and confirmation
The customer selects products and options, enters their details, checks the order details and total price, corrects them if necessary and then confirms the order with an obligation to pay. The sale is concluded after payment has been accepted and the order confirmation has been sent.
AXION may refuse or cancel an order for a legitimate reason, including fraud, refused payment, actual unavailability or an obvious pricing error. Amounts collected for an order cancelled by AXION are refunded.
06Payment
Payment is due when the order is placed using one of the methods offered at checkout. Instalment-payment options depend on the provider displayed and its approval of the application.
Full bank-card details are processed by secure payment providers and are not accessible to AXION.
07Availability, production and lead times
The delivery date or time frame stated on the product page, at checkout or in the order confirmation constitutes the applicable commitment.
- Product in stock: usual preparation and dispatch within 2 to 3 business days;
- Standard model unavailable and made to order: usual preparation within 4 to 6 weeks before dispatch;
- Clearly personalised creation: usual preparation within 6 to 8 weeks before dispatch;
- Pre-order: schedule stated at the time of purchase.
These are usual preparation times; the contractual time frame communicated to the customer takes precedence. If no time frame has been agreed, the goods are delivered no later than 30 days after the order, in accordance with the law.
08Delivery, delay and transfer of risk
Delivery areas, carriers, rates and estimated times are detailed in the shipping policy. Where the carrier is offered by AXION, AXION remains responsible for proper performance until the customer, or a third party designated by the customer, takes physical possession of the goods.
If delivery is delayed beyond the agreed time frame, the consumer may request performance within a reasonable additional period and then, in the cases provided for by law, terminate the contract. Where the date was an essential condition or AXION refuses to deliver, termination may take place immediately. Any refund due following termination is made within the statutory period.
09Right of withdrawal
As a rule, consumers have 14 days from receipt of the goods to notify their decision to withdraw without giving a reason. They may use our online withdrawal service, the model form below or any unambiguous statement sent to contact@axionequestrian.com.
After notification, the goods must be returned no later than 14 days thereafter. Direct return costs are borne by the consumer for a simple withdrawal, unless AXION has stated that it will cover them.
A standard model made to order or pre-ordered remains eligible for withdrawal. Only goods made to the customerâs specifications or clearly personalised may fall within the exception provided for by Article L.221-28 of the French Consumer Code.
10Returns, refunds and size exchange
Detailed procedures are set out in the returns and refunds policy. In the event of a valid withdrawal, AXION refunds the sums received, including the initial delivery charges up to the cost of the least expensive standard delivery method offered, within 14 days of being informed of the withdrawal. AXION may defer the refund until the goods are recovered or proof of dispatch is received.
As a commercial gesture, AXION offers one complimentary first size exchange in mainland France and Corsica for an eligible airbag that is complete, has not been deployed and has only been tried on to the extent necessary. This benefit does not affect the right of withdrawal or statutory guarantees.
11Statutory guarantees and after-sales support
Consumers benefit from the statutory guarantee of conformity for 2 years from delivery. They may request repair or replacement, free of charge, under the statutory conditions and within a maximum period of 30 days. Remedies involving a price reduction or termination of the contract apply where the statutory conditions are met.
Consumers also benefit from the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code and may bring a claim within 2 years of discovering the defect.
Misuse, an unauthorised modification or normal wear and tear is not, in itself, a lack of conformity. Each case is nevertheless assessed without reducing mandatory rights. See the Warranty & Support page.
12Use, safety and liability
An airbag vest reduces certain risks without guaranteeing that injury will not occur. Correct sizing, installation, system condition, cartridge, attachment, care, storage and compliance with the instructions all affect its operation.
AXION is liable for damage and failures under the conditions provided by law. Nothing in these Terms limits liability that cannot lawfully be excluded, in particular for a defective product, personal injury, gross negligence or statutory guarantees.
13Provisions for professional customers
A professional customer orders for the purposes of their business and acknowledges having the necessary expertise to assess whether the product is suitable for its intended use. Prices and taxes are those displayed or agreed. Unless otherwise agreed in writing, payment is due when the order is placed and no discount is granted for early payment.
Any late payment automatically gives rise to penalties at the rate provided for by Article L.441-10 of the French Commercial Code, together with a fixed recovery charge of âŹ40, without prejudice to any justified additional costs. AXION retains title to the goods until payment has been made in full.
The consumer right of withdrawal does not apply to professional purchases, except where the conditions of Article L.221-3 of the French Consumer Code are met. Consumer mediation is reserved for consumers.
14Complaints, mediation and applicable law
Any complaint may be sent to contact@axionequestrian.com or to the sellerâs postal address.
After a prior written complaint to AXION Equestrian that has not led to a satisfactory solution, the consumer may refer the matter free of charge, within the statutory period, to AXIONâs consumer mediator:
CM2C â Centre de la MĂ©diation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Submit a dispute on cm2c.net
Mediation requires, in particular, a prior written complaint and must be initiated within one year of that complaint. It never deprives the consumer of the right to bring the matter before a competent court.
The contract is governed by French law. Consumers may bring proceedings before the competent courts in accordance with statutory rules, including those of their place of residence where applicable. Between professionals, any jurisdiction clause is enforceable only under the conditions of Article 48 of the French Code of Civil Procedure.
15Model withdrawal form
Complete and send this form only if you wish to withdraw, to contact@axionequestrian.com or AXION Equestrian, 10 rue de Donzy, 58150 Garchy, France:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product: [âŠ]
Order number: [âŠ]
Ordered on / received on: [âŠ]
Name of consumer: [âŠ]
Address of consumer: [âŠ]
Date: [âŠ]
Signature (only if this form is submitted on paper): [âŠ]
The simplest option remains the online withdrawal service.
