Returns & refunds

• You have changed your mind: exercise your right of withdrawal if the product is eligible;
• The size is not right: request an AXION size exchange;
• The product is defective or non-conforming: open a warranty/after-sales request, at no cost where the statutory guarantee applies;
• The parcel is damaged or incomplete: report the issue promptly with photographs.

Within 14 days of receipt, you can use our online withdrawal service. You can also send the model withdrawal form or an unambiguous statement to contact@axionequestrian.com.

Notification within the deadline is sufficient to exercise the right: its existence is not subject to commercial approval. AXION's review concerns legal eligibility and logistical arrangements.

Standard AXION models, including when made after the order is placed or pre-ordered, are in principle covered by the right of withdrawal.

The right may be excluded for a creation made to your specifications or clearly personalised, for example where the choice, combination or placement of crystals has been composed specifically for you. The exclusion does not apply to a standard model or a predefined option alone.

After notifying us, you have 14 days to send the goods back. The return instructions and logistics address are provided in your account or by email. Do not send a product to the workshop without instructions, especially a deployed product or an after-sales case.

The customer bears the direct cost of return in the case of a simple withdrawal. AXION covers the necessary costs where a non-conforming or defective product falls under the statutory guarantee.

You may handle and try on the product as you would in a shop in order to check its nature, characteristics, size and visual operation. To preserve its value and safety: do not wear it while riding, do not deploy it, do not remove permanent labels and do not soil it.

Return the complete product with its accessories, cartridge, documentation and, if possible, its original packaging suitably protected. The absence of the original packaging does not automatically result in refusal; only diminished value caused by handling beyond what is necessary may lead to a proportionate and justified deduction.

AXION refunds all sums due using the same payment method, unless otherwise agreed at no cost, including the initial delivery charge up to the cost of the least expensive standard delivery option offered. Any supplement for a more expensive delivery method chosen by the customer is not refunded.

The refund is made no later than 14 days after notification. AXION may withhold it until the goods are recovered or until proof of dispatch is provided, whichever occurs first.

For an airbag that is too large or too small, AXION offers a first size exchange free of charge in mainland France and Corsica, subject to availability and provided the product is complete, has not been deployed, has not been worn during a riding session and has not lost value.

Open the order in your account and select the size-related reason. Outside this area, the transport costs for the exchange are shown before confirmation. This commercial benefit is separate from the right of withdrawal and statutory guarantees.

Contact AXION with your order number, a precise description and, where useful, photographs. Any return, repair or replacement covered by the statutory guarantee is arranged at no cost to the consumer.

The statutory guarantee of conformity may be exercised for 2 years from delivery. It must not be confused with withdrawal because you have changed your mind.

The refund corresponds to the amount actually paid for the returned item. If a discount depended on a threshold, bundle or gift, any recalculation must reflect the order retained without depriving the consumer of sums legally due. Any conditional gift must be returned if the conditions for keeping it are no longer met as a result of the return.

Send to contact@axionequestrian.com or AXION Equestrian, 10 rue de Donzy, 58150 Garchy, France:

I hereby give notice that I withdraw from my contract for the following goods: […]
Order number: […]
Ordered on / received on: […]
Name: […]
Address: […]
Date: […]
Signature only if this form is submitted on paper: […]

After a prior written complaint to AXION Equestrian that has not resulted in a satisfactory solution, the consumer may refer the matter free of charge, within the statutory period, to AXION's consumer mediator:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Submit a dispute on cm2c.net

Mediation requires, in particular, a prior written complaint and must be initiated within one year of that complaint. It never deprives the consumer of the right to bring proceedings before the competent court.