Shipping

AXION delivers to mainland France, Corsica, Monaco, Andorra, the European Union and the international destinations offered at checkout. A destination may be unavailable because of transport, safety, regulatory or customs constraints.

• Product in stock: usually dispatched within 2 to 3 business days;
• Standard model made to order: 4 to 6 weeks before dispatch;
• Highly personalised creation: 6 to 8 weeks before dispatch;
• Pre-order: according to the schedule stated at the time of purchase.

The lead time or date stated on the product page, at checkout and in the order confirmation takes precedence. Lead times start once payment has been validated and, for personalised orders, once the required customisation details have been approved.

Orders are generally entrusted to Mondial Relay for eligible collection points and to Colissimo for home or international delivery. After dispatch, transit times usually observed are 2 to 3 business days with Colissimo in France, 3 to 5 business days with Mondial Relay, 3 to 7 business days within the European Union, and 5 to 10 business days or more for international destinations.

These transit times are indicative; the delivery commitment communicated to the customer remains applicable.

The exact amount is shown before payment. Mondial Relay collection-point delivery is free from €100 in mainland France and Corsica when this service is available. Express delivery or any more expensive delivery option chosen by the customer remains chargeable at the rate displayed.

The customer receives the available tracking information. The delivery address, email address, telephone number and collection point must be checked before the order is confirmed. A correction after dispatch is not always possible.

If an error is attributable to the customer, or in the event of refusal or failure to collect the parcel, AXION may request payment of the actual cost of a new shipment and deduct from the refund the direct costs actually incurred, where such a deduction is legally permitted and clearly justified.

If delivery does not take place within the agreed period, the consumer may require AXION to perform within a reasonable additional period. If delivery still does not take place, the consumer may terminate the contract. The contract may be terminated immediately if AXION refuses to deliver or if the delivery date was an essential condition of the contract known to AXION.

After a valid termination, all sums due are refunded within 14 days. A carrier delay does not remove the consumer's rights against AXION.

When the carrier has been offered by AXION, the risk remains with AXION until the customer takes physical possession of the parcel. Please report any damage, missing parcel or disputed delivery promptly to contact@axionequestrian.com, together with photographs and any useful information.

A carrier investigation may be necessary, but it does not suspend the customer's statutory rights indefinitely. The carrier's proof of delivery is one element of the assessment; it does not prevent the consumer from disputing a delivery that was not received.

For destinations outside the European Union, the recipient may be required to pay duties, taxes and customs-clearance charges set by the country of import. These are not included unless expressly stated at checkout. If these charges are refused, the actual return transport or customs costs incurred by AXION may be deducted from refundable amounts where permitted by law.

For a delayed order or a delivery incident, contact contact@axionequestrian.com and include your order number. For a return or withdrawal, go to the Online withdrawal page.